How do I return my order?Updated 2 months ago

Eyewear return? See below! 

Gear return? Please visit rokamultisport.com for help.

US Returns

Customers in the US can initiate your return through our returns portal. To start the return process, you will need your order number and zip code. It's important that you select all components to your order to ensure your refund is processed correctly.

At the end of this process, you will be generated a prepaid return label to put on the outside of the box and send right back to us.

See below for some helpful tips on packing your return item:

1) Place merchandise in the original packaging if possible, and place the generated return shipping label on top of the original shipping label.

2) Drop it at the corresponding carrier as listed on the prepaid return label that you will print out.

3) Make sure to note the tracking number for your return package in case there is a problem with transit or delivery.

Once your return is delivered, we will process your return within 5-7 business days. If you are returning a prescription order, please note that a $20 restocking fee will be deducted from your refund.

International Returns 

If you are based outside the US and ordered from roka.com, you will need to ship your return to the address below.

ROKA - Returns (Order ROKA-######)

2214 W Braker Lane, Ste A

Austin, TX 78758 

See below for some helpful tips on packing your return item:

1) Make sure to show your order number on the first line as shown.

2) Place the merchandise in the original packaging. If you do not have the original packaging, similar packaging will do.

3) Once you have dropped the return in the mail, please contact us with the tracking number for the package. This will help our warehouse identify the return once it reaches our warehouse and ensure the refund is processed as quickly as possible. Once we receive your return we will process your refund in 3-5 business days.

Please note: ROKA does not take responsibility for duties, taxes, and fees charged for international returns.