# ROKA Returns Guide

> ROKA Returns GuideUpdated 3 days ago     Return Policy   Weve extended our return window to   60 days   for the holiday season All orders are eligible for ret

Source: https://support.roka.com/en_us/roka-returns-guide-rJUn9FJel

Last updated: 2026-09-04T15:19:44.651Z

# Return Policy

  

All orders are eligible for return within 30 days of purchase. If you're located in the continental US, Alaska, or Hawaii, you can start your return through our self-service portal [HERE](https://returns.roka.com/#/) — see below for step-by-step instructions. At this time, we don't offer direct exchanges. If you'd like a different item, we recommend placing a new order first, then returning the original item for a refund.

**Refund Timing**  
Refunds are issued to your original method of payment once the returned item has been received and inspected. Once your return arrives at our warehouse, please allow up to 3 business days for it to be processed.

**Prescription Eyewear**  
It's completely normal to need a few days to adjust to new prescription eyewear. ROKA lenses are made to be exceptionally optically clear, which can actually require a short break-in period as your eyes adapt. If you're still having concerns after that adjustment period, our certified opticians are here to help — reach out to [support@roka.com](mailto:support@roka.com) and we'll review your prescription and make any necessary corrections. Please note that prescription concerns must be submitted within 90 days of purchase, in line with our optical lab guidelines.

**International Orders**

*   We do not cover return shipping costs for international orders.
*   We do not currently offer international exchanges through roka.com.
*   See "International Returns" below for how to start your return.

**General Terms**

*   Items must be returned in new and unused condition, in the original packaging.
*   ROKA reserves the right, at its discretion, to refuse a return that doesn't meet these criteria. If there's an issue with the item you received, please contact us at [support@roka.com](mailto:support@roka.com) with your order number and a photo of the issue.
*   Pricing on ROKA.com and related sites applies to in-stock items only (while supplies last) and cannot be applied to past purchases. No other discounts apply; other exclusions may apply.

##   

## How To Return My Order

  

### Domestic Returns

  

Customers in the US can start their return through our [returns portal](https://returns.roka.com/#/). You'll need your order number and zip code to begin. Be sure to select all items from your order to ensure your refund is processed correctly.

At the end of the process, you'll receive a prepaid return label to attach to your package.

**Packing tips:**

1.  Place the merchandise in its original packaging, and place the prepaid return label over the original shipping label.
2.  Drop the package off at the carrier listed on your return label.
3.  Keep your tracking number in case there's an issue with delivery.

Once your return arrives at our warehouse, please allow up to 3 business days for it to be processed.

### International Returns

  

If you're based outside the US and ordered from roka.com, ship your return to:

> ROKA – Returns (Order ROKA-######)  
> 2214 W Braker Lane, Ste A  
> Austin, TX 78758

**Packing tips:**

1.  Write your order number on the first line of the shipping label, as shown above.
2.  Place the merchandise in its original packaging. If unavailable, similar packaging works fine.
3.  Once shipped, please [contact us](https://support.roka.com/en-US/contact) with your tracking number — this helps our warehouse match your return and process your refund as quickly as possible.

Once your return arrives at our warehouse, please allow up to 3 business days for it to be processed.

_Please note: ROKA is not responsible for duties, taxes, or fees charged on international returns._

  

### Returning ROKA Multisport gear? Visit [rokamultisport.com](https://rokamultisport.com/pages/help) for help.