# ROKA Help Center

> ROKA Help Center knowledge base – help articles and documentation.

## About ROKA

- [What makes ROKA eyewear unique?](https://support.roka.com/en_us/what-makes-roka-eyewear-unique-B1_Qak1bx.md): The entire ROKA lineupevery pair every styleis outfitted with   FloatFit   technology to ensure you can find the perfect piece of precisioncrafted eyewear 
- [Does ROKA have retail locations?](https://support.roka.com/en_us/does-roka-have-retail-locations-Skb_BDLJbx.md): At this time we do not have any physical stores and distribute exclusively through our website   rokacom  
- [How do I apply for sponsorship with ROKA?](https://support.roka.com/en_us/how-do-i-apply-for-sponsorship-with-roka-H1Lxww8kl.md): ROKA is proud to partner with athletes teams and creators who share our passion for performance and innovation Whether youre looking for team sponsorship or
- [How do I make a bulk order with ROKA?](https://support.roka.com/en_us/how-do-i-make-a-bulk-order-with-roka-rkrSwDIJbe.md): Let ROKA support your organization with group and corporate sales In addition to offering bulk pricing we also provide a unique array of custom products for c
- [How do I contact Customer Support?](https://support.roka.com/en_us/how-do-i-contact-customer-support-Sk5jHN_obl.md): Have Questions Were Here to Help   Our team is available MondayFriday 8AM5PM CT and ready to assist you by phone or chat    Call us  1 877 9857652  

## ROKA Eyewear

- [What are ROKA's widest frames? Smallest?](https://support.roka.com/en_us/what-are-rokas-widest-frames-smallest-ryyU_P8ke.md): Choosing the right frame size can make all the difference in both style and comfort especially when deciding between sunglasses and eyeglasses Heres a quick 
- [How do I make fit adjustments to my glasses?](https://support.roka.com/en_us/how-do-i-make-fit-adjustments-to-my-glasses-HkNGKwLJWg.md): 
- [What do the numbers on the inside of the frame mean?](https://support.roka.com/en_us/what-do-the-numbers-on-the-inside-of-the-frame-mean-BJSYKw81We.md): The numbers on the inside of the temple represent the size of the eyewear The first number is the width of the lens The second number is the distance between 
- [What is the best way to care for my lenses?](https://support.roka.com/en_us/what-is-the-best-way-to-care-for-my-lenses-HkwTYDUJZg.md): Below are a few steps to keep your glasses looking their best     Always keep your glasses in the included case when youre not using them     Wash your hands
- [What are the measurements of your frames?](https://support.roka.com/en_us/what-are-the-measurements-of-your-frames-ry5X9P8ke.md): Find frame measurements for our current styles here Most glasses will list the basic measurements on the inside of the left temple in the format 52width19n
- [What are polarized lenses?](https://support.roka.com/en_us/what-are-polarized-lenses-r1u55vIybl.md): A polarized lens greatly reduces the glare caused by rays that reflect off flat surfaces like water or the road Polarized lenses reduce eye strain in sunny co
- [What is VLT?](https://support.roka.com/en_us/what-is-vlt-Hkn29vUJWx.md): VLT stands for visible light transmission  the percentage reflects the amount of light that shows through the lens The higher the VLT percentage the lighter 
- [Does ROKA offer replacement lenses and nose pads?](https://support.roka.com/en_us/does-roka-offer-replacement-lenses-and-nose-pads-H1C09P8yWg.md): NonPrescription Lenses   We offer replacement lenses for select nonprescription sun styles   here   You can find videos on how to swap the lenses out   here 
- [Does ROKA eyewear have UV protection?](https://support.roka.com/en_us/does-roka-eyewear-have-uv-protection-S1CGsw8kbe.md): Does ROKA eyewear have UV protection
- [Which case do I need for my frames?](https://support.roka.com/en_us/which-case-do-i-need-for-my-frames-B1buiv81bl.md): Below is a helpful guide to match your eyewear style with its corresponding case             Protective             Hard Case Small                  Protective
- [When will an item be back in stock?](https://support.roka.com/en_us/when-will-an-item-be-back-in-stock-rJ0nsvUkx.md): Items often move fast and our builttoorder model for eyewear can make it difficult for our Customer Experience team to know at any one moment when a particul
- [Clip-On Lens](https://support.roka.com/en_us/clip-on-lens-S1IDydIJZl.md): How do I attach the clip ons to my glasses     Hold at the outer edges of your clipons bend the frame gently upward and attach the top 2 hooks on to the fram
- [Does ROKA Sell Frame Only?](https://support.roka.com/en_us/does-roka-sell-frame-only-r1IaStIkWg.md): ROKA offers a frame only purchase option for select styles To place a frame only order please reach out to our customer support team at   supportrokacom   w
- [What is the Prop 65 warning?](https://support.roka.com/en_us/what-is-the-prop-65-warning-Syo211lRWl.md): You may have noticed a Proposition 65 warning associated with ROKA lenses We want to help you understand what this means and why its there  Californias Prop

## Prescription FAQs

- [What lens materials and coatings do you offer?](https://support.roka.com/en_us/what-lens-materials-and-coatings-do-you-offer-H1j0JdUkWl.md): Our prescription lens material options are polycarbonate trivex and high index   Polycarbonate   Our polycarbonate or PC lenses are the highest quality PC 
- [What is pupillary distance (PD)?](https://support.roka.com/en_us/what-is-pupillary-distance-pd-SkYfgdI1Wg.md): Pupillary Distance is the distance in millimeters between your pupils This measurement tells us where to focus your prescription in the lens We will need one 
- [What is the difference between single-vision and progressive lenses?](https://support.roka.com/en_us/what-is-the-difference-between-single-vision-and-progressive-lenses-B1BgO8yg.md): Singlevision   lenses offer one correction throughout the entire lens typically for distance or reading    Progressive   lenses offer multiple corrections i
- [What are progressives? What are ROKA's progressive lens options?](https://support.roka.com/en_us/what-are-progressives-what-are-rokas-progressive-lens-options-S1Sse_IkZg.md): 
- [Are progressive lenses available for APEX sunglasses?](https://support.roka.com/en_us/are-progressive-lenses-available-for-apex-sunglasses-S1PAxuIkbx.md): 
- [Can a progressive prescription be used for single-vision glasses?](https://support.roka.com/en_us/can-a-progressive-prescription-be-used-for-single-vision-glasses-H16bOU1bg.md): 
- [What information do I need to place my prescription order?](https://support.roka.com/en_us/what-information-do-i-need-to-place-my-prescription-order-SJUHZu81be.md): You will need an unexpired doctorsigned copy of your prescription and your pupillary distance PD Your PD may be reflected on your prescription Pupillary d
- [How do I upload my prescription?](https://support.roka.com/en_us/how-do-i-upload-my-prescription-SJqtWu81bg.md): 
- [Can I submit my prescription after I place my order?](https://support.roka.com/en_us/can-i-submit-my-prescription-after-i-place-my-order-BkfidL1g.md): You can submit your order without a prescription but we cannot begin processing your order until we receive a valid prescription and pupillary distance Youll
- [Can I order multiple glasses with different prescriptions?](https://support.roka.com/en_us/can-i-order-multiple-glasses-with-different-prescriptions-BkC0u8JWe.md): Absolutely When you build a pair of glasses on the product page you will be prompted to upload a prescription This will happen for each pair you select so y
- [Can I get a plano lens with just the progressive reader at the bottom?](https://support.roka.com/en_us/can-i-get-a-plano-lens-with-just-the-progressive-reader-at-the-bottom-H14ffu8JWg.md): If you would like a progressive reader with nonprescription on the top of the lens and your near vision correction at the bottom we do have a way to fulfill t
- [Can I use insurance to purchase glasses?](https://support.roka.com/en_us/can-i-use-insurance-to-purchase-glasses-SJzrGdUJWg.md): 
- [Where can I find my itemized receipt?](https://support.roka.com/en_us/where-can-i-find-my-itemized-receipt-r1JufdI1Wx.md): Looking for an itemized receipt to submit for insurance HSA or FSA purposes Log into your ROKA account click on the order in question and youll find a dow
- [Health Plan Participants: Access The Machine Readable Files](https://support.roka.com/en_us/health-plan-participants-access-the-machine-readable-files-BJ6qMu81g.md): Health Plan Participants to access the machinereadable files click   HERE

## Home Tryout™ Program

- [How long do I have to try out the glasses before I send them back?](https://support.roka.com/en_us/how-long-do-i-have-to-try-out-the-glasses-before-i-send-them-back-Skc1mdIJx.md): Once received you have 5 days to try the glasses out and put them to the test Throughout the trial period you will receive updates and notifications of when 
- [Can I buy my new glasses before returning my kit?](https://support.roka.com/en_us/can-i-buy-my-new-glasses-before-returning-my-kit-S1tXmdLJZl.md): Yes once you pick your frames you can use the gift card to make your purchase online  You dont have to wait to return your kit to get an order going with us
- [When will I receive my credit towards my purchase?](https://support.roka.com/en_us/when-will-i-receive-my-credit-towards-my-purchase-HymHmOUJWe.md): Once your Home Tryout kit is delivered you will receive a 30 gift card via email for each kit that is purchased You can apply those codes at checkout when pu
- [How soon after the Home Tryout process do I need to use my gift card?](https://support.roka.com/en_us/how-soon-after-the-home-tryout-process-do-i-need-to-use-my-gift-card-BkAKXdIkZg.md): The gift card expires 30 days after issue
- [Can I just keep the frames I like from the kit?](https://support.roka.com/en_us/can-i-just-keep-the-frames-i-like-from-the-kit-HJGpmOLyx.md): Our Home Tryout program is a rental program with demo frames that are part of a rotating fleet To avoid being charged a lost or stolen product fee you will nee
- [Why are sunglasses not included in Home Tryout?](https://support.roka.com/en_us/why-are-sunglasses-not-included-in-home-tryout-SJRkVuLkWl.md): The primary purpose of the Home Tryout program is to find the right frame fit regardless of lens type optical sunglasses etc  To accommodate both eyeglas
- [I live outside of the US, can I get a Home Tryout Kit?](https://support.roka.com/en_us/i-live-outside-of-the-us-can-i-get-a-home-tryout-kit-HyTMVuIyZl.md): Due to the complexities of shipping a product back and forth internationally our Home Tryout program is currently limited to residents in the continental Unite
- [Is there an option to make a custom kit and select my own frame styles and colors?](https://support.roka.com/en_us/is-there-an-option-to-make-a-custom-kit-and-select-my-own-frame-styles-and-colors-BJr4NO8kWe.md): Our Home Tryout kits are carefully curated to help you find the bestfitting frames While we dont offer custom kit combinations youre welcome to order multi
- [Am I able to cancel my HTO order?](https://support.roka.com/en_us/am-i-able-to-cancel-my-hto-order-rJ0_4uIyl.md): Our Home Tryout kits are prebuilt and ship quickly and we have a limited window within which we are able to cancel these orders Please reach out to    support

## ROKA Returns Guide

- [ROKA Returns Guide](https://support.roka.com/en_us/roka-returns-guide-rJUn9FJel.md): ROKA Returns GuideUpdated 3 days ago     Return Policy   Weve extended our return window to   60 days   for the holiday season All orders are eligible for ret
- [What is your return policy?](https://support.roka.com/en_us/what-is-your-return-policy-SJNgHOI1Wg.md): We accept returns on most items within 30 days of receipt through our selfservice portal  HERE    We are unable to offer exchanges at this time so you will h
- [How do I return my order?](https://support.roka.com/en_us/how-do-i-return-my-order-ryxBHOIyZe.md): Eyewear return   See below     Gear return   Please visit     rokamultisportcom     for help   US Returns    Customers in the US can initiate your return t

## ROKA Warranty Guide

- [ROKA Warranty Guide](https://support.roka.com/en_us/roka-warranty-guide-Syg5B_Ukbl.md): Warranty Policy   Each pair of eyewear is built to perform like a tool not an accessory We stand behind everything we make so register your pair for a 1000d
- [What is your warranty policy?](https://support.roka.com/en_us/what-is-your-warranty-policy-HJl0SOUJWg.md): EYEWEAR WARRANTY     Each pair of eyewear is built to perform like a tool not an accessory We stand behind everything we make so register your pair for a 100
- [How do I start a warranty claim?](https://support.roka.com/en_us/how-do-i-start-a-warranty-claim-rJHW8u8Jbe.md): EYEWEAR WARRANTY     To start an eyewear warranty claim please send an email to  supportrokacom  with the following information  1 Your ROKA order number  

## Prescription Lens Replacements

- [How long will it take to replace my lenses?](https://support.roka.com/en_us/how-long-will-it-take-to-replace-my-lenses-Hy_UygZwZe.md): The standard build time for your new lenses is  up to 10 business days  once your prescription has been approved Please note that your total turnaround time be
- [Do I have to send in my frames, or can you just ship the lenses to me?](https://support.roka.com/en_us/do-i-have-to-send-in-my-frames-or-can-you-just-ship-the-lenses-to-me-SJjtJxWvl.md): Because lenses are precisioncut and mounted specifically to your individual frame to ensure a perfect fit we require your frames to be onsite We cannot ship
- [I purchased a "frame only" previously—can I send them in now for lenses?](https://support.roka.com/en_us/i-purchased-a-frame-only-previouslycan-i-send-them-in-now-for-lenses-SJ5KzeEDbe.md): Absolutely All we need is the frame and your new prescription to get started
- [I don’t see my frame listed as an option for a lens replacement?](https://support.roka.com/en_us/i-dont-see-my-frame-listed-as-an-option-for-a-lens-replacement-S1unzxVwbl.md): We are excited to begin offering Lens Replacements at ROKA In this current iteration of the program only currently active frame styles are eligible for lens r
- [Can I switch from clear eyeglass lenses to prescription sunglasses?](https://support.roka.com/en_us/can-i-switch-from-clear-eyeglass-lenses-to-prescription-sunglasses-B1T17xVDbl.md): Yes You can choose to upgrade your clear frames to prescription sunglasses during the replacement process
- [Can I change my prescription sunglass lens color?](https://support.roka.com/en_us/can-i-change-my-prescription-sunglass-lens-color-HJxjXg4wbx.md): Yes You are welcome to select any available lens color for your replacement
- [Can I upgrade from Single Vision to Progressive lenses?](https://support.roka.com/en_us/can-i-upgrade-from-single-vision-to-progressive-lenses-S1B1EgEDg.md): Yes we can update your lens type A self selection of lens type will be available during the order process Please note that an updated doctorsigned prescrip
- [Can I use an expired prescription if my vision hasn't changed?](https://support.roka.com/en_us/can-i-use-an-expired-prescription-if-my-vision-hasnt-changed-B1W7VgEvx.md): No Like any new eyewear order we require a current and valid doctorsigned copy of your prescription to move forward with the service
- [Does a lens replacement restart my frame warranty?](https://support.roka.com/en_us/does-a-lens-replacement-restart-my-frame-warranty-H1B8NxVPWe.md): The  1000day warranty  continues on your frame from your original purchase date and does not restart However your new lenses will carry their own warranty a
- [Can I return my new lenses if I don’t like them?](https://support.roka.com/en_us/can-i-return-my-new-lenses-if-i-dont-like-them-Hk_tVg4wl.md): Since prescription lenses are custommade to your specific vision needs and frame they are  not eligible for return  under the lens replacement policy
- [What if I get my new lenses back and something is wrong with the prescription?](https://support.roka.com/en_us/what-if-i-get-my-new-lenses-back-and-something-is-wrong-with-the-prescription-SyinNeVvWe.md): We stand behind our optical precision and finished product quality If the lenses do not match the doctorsigned prescription you provided or if you are having
- [What if my frames are lost or damaged in transit?](https://support.roka.com/en_us/what-if-my-frames-are-lost-or-damaged-in-transit-HkmkHeNwZl.md): We closely monitor all inbound shipments utilizing the FedEx shipping options If an issue occurs during transit we will handle the claim in accordance with ou
- [What if I can’t ship off my eyewear because it’s my only pair?](https://support.roka.com/en_us/what-if-i-cant-ship-off-my-eyewear-because-its-my-only-pair-B1o3Se4PWx.md): We completely understand that being without your primary prescription can be a challenge Because our lens replacement process requires precisionmounting to yo
- [Can I just get a discount on a new pair instead of replacing the lenses?](https://support.roka.com/en_us/can-i-just-get-a-discount-on-a-new-pair-instead-of-replacing-the-lenses-S1H1LlNwe.md): We are excited to now offer physical lens replacements as a sustainable way to refresh your favorite gear Because we now provide this dedicated service we no 
- [Can I add extra lenses to a new order?](https://support.roka.com/en_us/can-i-add-extra-lenses-to-a-new-order-BJ488e4Px.md): Lens replacements are handled as a separate service and require frames to be shipped to our facility
- [What if my eyewear breaks during the service?](https://support.roka.com/en_us/what-if-my-eyewear-breaks-during-the-service-ryikPgEvWg.md): Our lab team conducts a thorough inspection of every frame upon arrival at our Austin facility to ensure they are able to withstand the lens replacement process
- [Why are there two different FedEx options with two different QR Codes?](https://support.roka.com/en_us/why-are-there-two-different-fedex-options-with-two-different-qr-codes-H1EmvlVPbx.md): Great question These two options are actually different levels of service  FedEx Office  Pack  Ship  They will provide the packaging pack the eyewear safe

## Discounts & Rewards

- [Can I add a ROKA discount to a ROKA Multisport order?](https://support.roka.com/en_us/can-i-add-a-roka-discount-to-a-roka-multisport-order-HJbZw_8JWx.md): ROKA     and     ROKA Multisport     operate as separate businesses   Unless unique terms and conditions state otherwise a ROKA issued gift card or discount i
- [Can I add a discount to my order?](https://support.roka.com/en_us/can-i-add-a-discount-to-my-order-ByCmvdUJZl.md): Discount codes can be applied to fullprice items and cannot be combined with other discounts or applied to sale items  Stay up to date on our latest promotion
- [Does ROKA offer a discount for military, first responders, or healthcare professionals?](https://support.roka.com/en_us/does-roka-offer-a-discount-for-military-first-responders-or-healthcare-professionals-rJq_POIkZg.md): Yes You can verify your status through GOVXid at checkout This discount is only available in the US and cannot be combined with any other promotions or used o
- [What is the Maverick Collective Reward System?](https://support.roka.com/en_us/what-is-the-maverick-collective-reward-system-HJB0t_8Jx.md): Through the    Maverick Collective    reward system members earn reward points by taking on challenges engaging with the brand and participating in special e

## Order Management & Shipping

- [What are your shipping options?](https://support.roka.com/en_us/what-are-your-shipping-options-Sk0z9dUkZx.md): US Shipping Options   ROKA is proud to offer shipping to all 50 US states Washington DC US Territories and Minor Outlying Islands    Free Shipping   
- [When will my order ship?](https://support.roka.com/en_us/when-will-my-order-ship-rJ189dLkWe.md): Fulfillment Times     Prescription Eyewear   Ships within 510 business days    Prescription Wind Down Eyewear   Ships within 15 business days    NonPrescr
- [Will I have to pay taxes & duties on my international order?](https://support.roka.com/en_us/will-i-have-to-pay-taxes-duties-on-my-international-order-r1H_qOIkZg.md): Through our US site taxes and duties are calculated upon checkout
- [Can I cancel or make changes to my order?](https://support.roka.com/en_us/can-i-cancel-or-make-changes-to-my-order-B16j5uLybg.md): Cancellations   Orders can be canceled up until they are processed and shipped Once an order has been shipped we are unable to cancel    Order Changes   Once
- [What happens if my package is lost or damaged in transit?](https://support.roka.com/en_us/what-happens-if-my-package-is-lost-or-damaged-in-transit-SJo1jdUJx.md): 
- [What payment methods can I use?](https://support.roka.com/en_us/what-payment-methods-can-i-use-BJ87i_Ukbe.md): The following payment methods can be used to purchase on rokacom     CreditDebit Cards Visa Mastercard and American Express    ShopifyPay    Google Pay f
- [What does my order status mean?](https://support.roka.com/en_us/what-does-my-order-status-mean-Byhx2dUJbl.md): 

## Outlet Sales

- [What is the Outlet section?](https://support.roka.com/en_us/what-is-the-outlet-section-SklB2uUJl.md): The Outlet section is a place on the website where you can get products that are being discontinued at a highly discounted price These products are new and sh

## ROKA Multisport

- [ROKA Multisport Announcement](https://support.roka.com/en_us/roka-multisport-announcement-Hke66uIJZl.md): We are incredibly excited to share with you that ROKA is introducing our new joint venture  ROKA Multisport   ROKA Multisport is an independent team completel