What Is Your Return Policy?Updated 21 days ago
We accept returns or exchanges on most items within 30 days of receipt. NOTE: Orders placed between 11/6/2023 and 1/5/2024 have an extended return window of 60 days. Returns of prescription eyewear are allowed (for a refund or store credit) for a small restocking fee. We guarantee our lab work and will rework any prescription at our cost if there is an issue. We do not cover return shipping costs for international orders.
You can start a return HERE.
When returning multiple orders, please use the tracking label associated with the return.
We do not offer international exchanges through our US site. Please contact ROKA customer service to initiate a return for a refund or store credit that can be used towards a future purchase.
Outlet Store, final sale, and other discounted items may be restricted to exchanges or store credit only—this will be indicated on the product page. Pricing on ROKA.com and related websites applies to in-stock items only (while supplies last) and may not be applied to past purchases. No other discounts apply. Other exclusions may apply.
For any additional questions or concerns regarding returns, please refer to our Contact Us page to connect with an agent.
Please note refunds typically take 12-15 business days to process from the day they are shipped back to our warehouse.