Please initiate your return through our returns portal here. Make sure to enter the full order number, ROKA-XXXXXX. Please select all components you are returning to ensure your refund is processed correctly. At the end of this process, you will be g

Please initiate your return through our returns portal <a href="https://returns.roka.com/#/">here</a>. Make sure to enter the full order number, ROKA-XXXXXX. Please select all components you are returning to ensure your refund is processed correctly.At the end of this process, you will be generated a prepaid return label to put on the outside of the box and send right back to us.See below for some helpful tips on packing your return item:1) Place merchandise in the original packaging if possible, and place the generated return shipping label on top of the original shipping label.2) Ensure all items are thoroughly dry, remove any sand or debris, and fold carefully to avoid unnecessary damage/wrinkles in shipment. If possible, include the original packaging.3) Drop it at the corresponding carrier as listed on the prepaid return label that you will print out.4) Make sure to note the tracking number for your return package in case there is a problem with transit or delivery.Once your return is delivered, we will process your return within 5-7 business days! If you are returning a prescription order, please note that a small restocking fee will be deducted from your refund.

US RETURNS

If you are based outside the US and ordered from roka.com, you will need to ship your return to the address below. Please make sure to show your order number on the first line as shown. ROKA - Returns (Order #######). 3700 Pinnacle Point Dr. Ste. 200

If you are based outside the US and ordered from roka.com, you will need to ship your return to the address below. Please make sure to show your order number on the first line as shown.ROKA - Returns (Order #######)3700 Pinnacle Point Dr. Ste. 200Dallas, TX 75211PACKAGING INSTRUCTIONS1) Place the merchandise in the original packaging. If you do not have the original packaging, similar packaging will do.2) Ensure all items are thoroughly dry, remove any sand or debris, and fold carefully to avoid unnecessary damage/wrinkles in shipment.3) Once you have dropped the return in the mail, please email support@roka.com with the tracking number for the package. This will help our warehouse identify the return once it reaches our warehouse and ensure the refund is processed as quickly as possible.Once we receive your return we will process your refund in 3-5 business days.PLEASE NOTE: ROKA does not take responsibility for Duties, Taxes, and fees charged for returns.

INTERNATIONAL THROUGH US SITE

Please use the included prepaid return shipping label to return your package to us. If you mistakenly threw away this return label, please email support@roka.com for a new label. See below for some helpful tips on packing your return item:. 1) Place

Please use the included prepaid return shipping label to return your package to us. If you mistakenly threw away this return label, please email support@roka.com for a new label.See below for some helpful tips on packing your return item:1) Place merchandise in the original packaging, and place the enclosed return shipping label on top of the original shipping label.2) Ensure all items are thoroughly dry, remove any sand or debris, and fold carefully to avoid unnecessary damage/wrinkles in shipment. If possible, include the original packaging.3) Make sure to note the tracking number for your return package in case there is a problem with transit or delivery.Once your return is delivered, we will process your return within 7-10 business days.

UK RETURNS

Please return the products you would like to return using a trackable shipping method to the address below. Please make sure your order number is visible both inside and outside the package. ROKA (Order #ROKA-######). ROKA RETURNS DEPT. Redwood Fulfi

Please return the products you would like to return using a trackable shipping method to the address below. Please make sure your order number is visible both inside and outside the package.ROKA (Order #ROKA-######)ROKA RETURNS DEPTRedwood Fulfilment B.V.Sikkel 173274 KKHeinenoordNETHERLANDSSee below for some helpful tips on packing your return item:1) Place merchandise in original packaging with the completed return slip. If you&apos;re unable to ship in original packaging, that&apos;s okay.2) Ensure all items are thoroughly dry, remove any sand or debris, and fold carefully to avoid unnecessary damage/wrinkles in shipment.3) Once you have dropped the return in the mail, please reply to this email with the tracking number for the package. This will help our warehouse identify the return once it reaches our warehouse and ensure the refund is processed as quickly as possible.Once your return is delivered, we will process your return within 7-10 business days.PLEASE NOTE: ROKA does not take responsibility for Duties, Taxes, and fees charged for returns

EU RETURNS

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GEAR

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READERS

Roka

How Do I Return My Order?

Warranty, Returns & Exchanges

What Makes ROKA Eyewear Unique?

Does ROKA Have Retail Locations?

How Do I Apply For ROKA Sponsorship?

How Do I Redeem My Maverick Rewards?

How Do I Make A Bulk Order With ROKA?

Health Plan Participants: Access The Machine Readable Files

About ROKA

What Style Is Best For My Face?

Can I Try On Frames Before Buying?

What Prescription Range Works For Your Lenses And Frames?

What Lens Materials And Lens Coatings Do You Offer?

If I Don't Have My Prescription On Hand, Can I Submit It Later? Within What Time Frame?

Can I Order Multiple Glasses With Different Prescriptions?

Can I Use Contact Lens Prescription For Ordering Glasses?

What Information Do I Need To Provide ROKA To Place My Prescription Order?

What Is Pupillary Distance (PD)?

Can A Progressive Prescription Be Used For Single Vision Glasses?

My Prescription Expired. Can You Fulfill My Order Based Off My Old Prescription?

How Do I Upload My Prescription?

How Do I Make Fit Adjustments To My Glasses?

What Do The Numbers On The Inside Of The Frame Mean?

What Are ROKA's Widest Frames?

Does ROKA Offer Replacement Lenses?

What Are Progressives? What Are ROKA's Progressive Lens Options?

What Are The Smallest Frames For Prescription Eyewear?

Where Can I Find Replacement Nose Pads?

Are Progressive Lenses Available For APEX Sunglasses?

What is the right way to clean my lenses?

Can I Get A Plano Lens With Just The Progressive Reader At The Bottom?

What's The Difference Between Single-Vision And Progressive Lenses?

What Are Polarized Lenses?

What are the measurements of your frames?

ROKA Prescription Eyewear

What Is VLT?

What Is The Best Way To Care For My Lenses?

What are ROKA's widest frames?

Does ROKA Eyewear Have UV Protection?

ROKA Non Prescription Eyewear

How Do The Maverick Models Differ?

How Do The Viper Models Differ?

How Do I Put On My Wetsuit?

Can I Return My Wetsuit After Swimming In It?

How Do I Put On And Take Off My Viper Swimskin?

How Do I Repair A Small Tear On My Wetsuit?

What Is The Best Way To Care For My Wetsuit?

What Size Wetsuit Should I Wear?

What's The Difference Between Swimskins And Tri Suits?

How Do I Care For The My ROKA Tri Suit?

How Do I Care For The Anti-Fog Coating In My Goggles?

ROKA Gear

What Are The US Shipping Options?

When Will I Receive My Order?

Can I Cancel My Order?

Can I Change The Shipping Address If The Order Has Not Been Shipped?

What Happens If My Package Is Lost?

What Happens If My Product Arrives Damaged Or I Receive The Wrong Item?

I Cannot Access My Account

Can I Add A Discount To My Order?

Do You Offer Discounts For Military, First Responders And Health Professionals?

How Can I Find My Teams Discount?

Is Prescription Eyewear Available Through The EU/UK Sites?

What is Route Package Protection?

US Order Management & Shipping

Can I Make A Purchase If I'm Outside The US?

What Are ROKA's International Shipping Options?

Will I Have To Pay Taxes Or Duties?

International Order Management & Shipping

What Is Your Return Policy?

Can I Still Use My Discount Code For A New Order After Doing A Return?

Can I Exchange Something I Purchased?

What is the return policy on Outlet products?

EYEWEAR WARRANTY

GEAR WARRANTY

OUTLET SALE WARRANTY

LIMITATIONS OF LIABILITY

What Is Your Warranty Policy?

What is the Outlet section?

How does the Outlet differ from a normal sale?

An item that I wanted in the Outlet is now out of stock. When will that item come back in stock?

Can I use a discount code on an Outlet item?

Outlet Sales