To accommodate holiday shopping, we’ve extended our return window to accept returns within 60 days of delivery through our self-service portal HERE. We are unable to offer exchanges at this time. NOTE: Refunds typically take several business days to

<h1 id="isPasted">EYEWEAR RETURNS</h1> To accommodate holiday shopping, we&#x2019;ve extended our return window to accept returns within 60 days of delivery through our self-service portal <a href="https://returns.roka.com/#/" id="isPasted">HERE</a>. We are unable to offer exchanges at this time.&#xA0;NOTE: Refunds typically take several business days to process from the time that we receive the return at our warehouse.<h2 id> </h2><h2 id="having-an-issue-with-your-new-prescription-eyewear">Having an issue with your new prescription eyewear?</h2>If you experience any issues with your prescription eyewear, our Optician team will gladly help rework your prescription at no additional cost. Otherwise, we do accept prescription returns for a refund that is subject to a $20 restocking fee for each prescription returned. <h1 id="outlet-sale-returns">OUTLET SALE RETURNS</h1>Outlet and final sale items cannot be returned.&#xA0; <h1 id="gear-returns">GEAR RETURNS</h1>Gear return? Please visit <a href="//rokamultisport.com">rokamultisport.com</a> for help.

What is your return policy?

Eyewear return? See below!. Gear return? Please visit rokamultisport.com for help. Customers in the US can initiate your return through our returns portal. To start the return process, you will need your order number and zip code. It's important that

Eyewear return? See below!&#xA0;Gear return? Please visit <a href="//rokamultisport.com">rokamultisport.com</a> for help.<h2 id="us-returns">US Returns</h2> Customers in the US can initiate your return through our <a href="https://returns.roka.com/#/">returns portal</a>. To start the return process, you will need your order number and zip code.&#xA0;It&apos;s important that you select all components to your order to ensure your refund is processed correctly.At the end of this process, you will be generated a prepaid return label to put on the outside of the box and send right back to us.See below for some helpful tips on packing your return item:1) Place merchandise in the original packaging if possible, and place the generated return shipping label on top of the original shipping label.2) Drop it at the corresponding carrier as listed on the prepaid return label that you will print out.3) Make sure to note the tracking number for your return package in case there is a problem with transit or delivery.Once your return is delivered, we will process your return within 5-7 business days. If you are returning a prescription order, please note that a $20 restocking fee will be deducted from your refund. <h2 id="international-returns">International Returns&#xA0;</h2>If you are based outside the US and ordered from roka.com, you will need to ship your return to the address below.ROKA - Returns&#xA0;(Order ROKA-######)2214 W Braker Lane, Ste AAustin, TX 78758&#xA0; See below for some helpful tips on packing your return item:1) Make sure to show your order number on the first line as shown.2) Place the merchandise in the original packaging. If you do not have the original packaging, similar packaging will do.3) Once you have dropped the return in the mail, please <a href="https://support.roka.com/en-US/contact">contact us</a> with the tracking number for the package. This will help our warehouse identify the return once it reaches our warehouse and ensure the refund is processed as quickly as possible. Once we receive your return we will process your refund in 3-5 business days.Please note: ROKA does not take responsibility for duties, taxes, and fees charged for international returns.

How do I return my order?

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Eyeglasses

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Roka

Returns

What makes ROKA eyewear unique?

Does ROKA have retail locations?

How do I apply for sponsorship with ROKA?

How do I make a bulk order with ROKA?

About ROKA

Can I try on frames before buying?

What are ROKA's widest frames? Smallest?

What lens coatings do you offer?

How do I make fit adjustments to my glasses?

What do the numbers on the inside of the frame mean?

What is the best way to care for my lenses?

What are the measurements of your frames?

What are polarized lenses?

What is VLT?

Does ROKA offer replacement lenses and nose pads?

Does ROKA eyewear have UV protection?

Which case do I need for my frames?

When will an item be back in stock?

ROKA Eyewear

What prescription range works for your lenses and frames?

What lens materials do you offer?

What is pupillary distance (PD)?

What is the difference between single-vision and progressive lenses?

What are progressives? What are ROKA's progressive lens options?

Are progressive lenses available for APEX sunglasses?

Can a progressive prescription be used for single-vision glasses?

What information do I need to place my prescription order?

How do I upload my prescription?

Can I submit my prescription after I place my order?

Can I order multiple glasses with different prescriptions?

Can I get a plano lens with just the progressive reader at the bottom?

Can I use insurance to purchase glasses?

Where can I find my itemized receipt?

Health Plan Participants: Access The Machine Readable Files

Prescription FAQs

What is your warranty policy?

How do I start a warranty claim?

Warranty

What is the Maverick Collective Reward System?

How do I redeem my Maverick Rewards?

Can I add a ROKA discount to a ROKA Multisport order?

Can I add a discount to my order?

Does ROKA offer a discount for military, first responders, or healthcare professionals?