Each pair of eyewear is built to perform like a tool, not an accessory. We stand behind everything we make, so register your pair for a 1000-day extended warranty today HERE. It’s normal for it to take a few days to adjust to your new prescription ey

<h1 id="isPasted">Warranty Policy</h1><p>Each pair of eyewear is built to perform like a tool, not an accessory. We stand behind everything we make, so register your pair for a 1000-day extended warranty today <a href="https://www.roka.com/pages/1000-day-guarantee" rel="noopener noreferrer" target="_blank"><u>HERE</u></a>.&#xA0;</p><h2 id="isPasted"><strong><span style="font-size: 18px;">Prescription Concerns</span></strong></h2><p>It&#x2019;s normal for it to take a few days to adjust to your new prescription eyewear. Compared to other lenses, ROKA lenses are much more optically clear and often need an adjustment period to get used to. If you have other concerns about your new eyewear, please chat with us live or email <a data-fr-linked="true" href="mailto:support@roka.com">support@roka.com</a>. Our certified opticians will review your prescription order and make adjustments to correct the issue.</p><h2 id="what-is-covered"><strong><span style="font-size: 18px;">What Is Covered</span></strong></h2><p>To ensure the warranty of your product(s), please refer to the proper use and maintenance instructions that were included with your product at purchase or that are posted on roka.com. We want you to be happy with your purchase, so please contact us if you have any issues with your order. If your products have material defects or issues with workmanship, we will take care of the problem.</p><p>Here are some examples of covered problems:</p><ul><li style="font-size: 16px;">Delamination, bubbles, peeling, or other imperfections of the lens coating</li><li style="font-size: 16px;">Flaking or discoloration of the frame</li><li style="font-size: 16px;">Malfunctioning hinges</li><li style="font-size: 16px;">Premature decay of nose pads and/or temple grips</li><li style="font-size: 16px;">Breakages of the frame or lenses due to structural failure</li></ul><h2 id="what-is-not-covered"><strong><span style="font-size: 18px;">What Is Not Covered</span></strong></h2><p>The following misuse is not covered by the ROKA warranty:</p><ul><li style="font-size: 16px;">Normal wear and tear, which includes scratches or marks on lenses.</li><li style="font-size: 16px;">Damage caused by improper use or storage, or damage caused by intentional or unintentional abuse, neglect, or accident.</li><li style="font-size: 16px;">Our warranty does not cover lost or stolen items.</li><li style="font-size: 16px;">Any damage caused by solvents or chemicals, which may include sunscreen, hair spray, cologne, kitchen cleaners, alcohol, etc.</li><li style="font-size: 16px;">Consequential or incidental damage (where applicable)</li><li style="font-size: 16px;">Surface treatments</li><li style="font-size: 16px;">Shipping charges on international orders</li><li style="font-size: 16px;">Modifications</li></ul><h2 id><br></h2><h1 id="-1"><br></h1><h1 id="how-to-submit-a-warranty-claim">How To Submit A Warranty Claim</h1><p id="isPasted">To start an eyewear warranty claim, please send an email to <a href="mailto:support@roka.com">support@roka.com</a> with the following information:</p><p>1. Your ROKA order number&#xA0;</p><p>2. Photos of the issue you are experiencing</p><p>3. Your current shipping address</p><h3 id="-2"><br></h3><h1 id="isPasted"><span style="font-size: 30px;">Limitations of Liability&#xA0;</span></h1><p>This warranty gives you specific legal rights, which may vary from state to state. In no event shall ROKA or any of its third-party suppliers be liable for consequential, incidental, special, indirect or direct damages unless this warranty agreement is inconsistent with the local law. If this warranty agreement is inconsistent with local law, the warranty shall be deemed modified to be consistent with the local law. In the event of legal action, all claims or disputes under this warranty agreement shall be contested in the courts of the State of Texas.</p><h1 id="-3"><br></h1><h1 id="isPasted"><strong><span style="font-size: 30px;">ROKA Multisport Gear Warranty</span></strong></h1><p>ROKA gear now operates independently as ROKA Multisport. Please visit <a href="http://rokamultisport.com/" style=" text-decoration: underline;" target="_blank">rokamultisport.com</a> to get in touch with their support team.&#xA0;</p><p><br></p><h3 id="isPasted"><br></h3>

ROKA Warranty Guide

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Eyeglasses

Readers

Sunglasses

Roka

What makes ROKA eyewear unique?

Does ROKA have retail locations?

How do I apply for sponsorship with ROKA?

How do I make a bulk order with ROKA?

About ROKA

Can I try on frames before buying?

What are ROKA's widest frames? Smallest?

What lens coatings do you offer?

How do I make fit adjustments to my glasses?

What do the numbers on the inside of the frame mean?

What is the best way to care for my lenses?

What are the measurements of your frames?

What are polarized lenses?

What is VLT?

Does ROKA offer replacement lenses and nose pads?

Does ROKA eyewear have UV protection?

Which case do I need for my frames?

When will an item be back in stock?

ROKA Eyewear

What prescription range works for your lenses and frames?

What lens materials do you offer?

What is pupillary distance (PD)?

What is the difference between single-vision and progressive lenses?

What are progressives? What are ROKA's progressive lens options?

Are progressive lenses available for APEX sunglasses?

Can a progressive prescription be used for single-vision glasses?

What information do I need to place my prescription order?

How do I upload my prescription?

Can I submit my prescription after I place my order?

Can I order multiple glasses with different prescriptions?

Can I get a plano lens with just the progressive reader at the bottom?

Can I use insurance to purchase glasses?

Where can I find my itemized receipt?

Health Plan Participants: Access The Machine Readable Files

Prescription FAQs

ROKA Returns Guide

What is the Maverick Collective Reward System?

How do I redeem my Maverick Rewards?

Can I add a ROKA discount to a ROKA Multisport order?

Can I add a discount to my order?

Does ROKA offer a discount for military, first responders, or healthcare professionals?