We accept returns or exchanges on most items within 30 days of receipt. Returns of prescription eyewear are allowed (for a refund or store credit) for a small restocking fee. We guarantee our lab work and will rework any prescription at our cost if t

We accept returns or exchanges on most items within 30 days of receipt. Returns of prescription eyewear are allowed (for a refund or store credit) for a small restocking fee. We guarantee our lab work and will rework any prescription at our cost if there is an issue. We do not cover return shipping costs for international orders.You can start a return&#xA0;<a href="https://returns.roka.com/">HERE</a>.When returning multiple orders, please use the tracking label associated with the return.We do not offer international exchanges through our US site. Please contact ROKA customer service to initiate a return for a refund or store credit that can be used towards a future purchase.Outlet Store, final sale, and other discounted items may be restricted to exchanges or store credit only&#x2014;this will be indicated on the product page. Pricing on ROKA.com and related websites applies to in-stock items only (while supplies last) and may not be applied to past purchases. No other discounts apply. Other exclusions may apply.For any additional questions or concerns regarding returns, please refer to our Contact Us page to connect with an agent.Please note refunds typically take 12-15 business days to process from the day they are shipped back to our warehouse.

What Is Your Return Policy?

The discount code will no longer be valid for your account since it was already used one time. Please contact us here to have the discount applied a second time.

The discount code will no longer be valid for your account since it was already used one time. Please contact us <a href="https://support.roka.com/en-US/contact">here</a> to have the discount applied a second time.

Can I Still Use My Discount Code For A New Order After Doing A Return?

If you are in the US, please visit returns.roka.com to initiate your exchange. We do not accept exchanges for international orders placed through our US site. For more help with exchanges or questions about our online portal, please contact our suppo

If you are in the US, please visit <a href="https://returns.roka.com/#/">returns.roka.com</a> to initiate your exchange. We do not accept exchanges for international orders placed through our US site.For more help with exchanges or questions about our online portal, please contact our support team <a href="https://support.roka.com/en-US/contact">here</a>.We are not able to accept UK or EU exchanges at this time.

Can I Exchange Something I Purchased?

All outlet items are restricted to exchanges or returns for store credit ONLY. You will not be able to return an outlet item for a refund to your original payment method. This will be specified on the product page.

<span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">All outlet items are restricted to exchanges or returns for store credit ONLY. You will not be able to return an outlet item for a refund to your original payment method. This will be specified on the product page.

What is the return policy on Outlet products?

US RETURNS. Please initiate your return through our returns portal here. Make sure to enter the full order number, ROKA-XXXXXX. Please select all components you are returning to ensure your refund is processed correctly. At the end of this process, y

US RETURNSPlease initiate your return through our returns portal <a href="https://returns.roka.com/#/">here</a>. Make sure to enter the full order number, ROKA-XXXXXX. Please select all components you are returning to ensure your refund is processed correctly.At the end of this process, you will be generated a prepaid return label to put on the outside of the box and send right back to us.See below for some helpful tips on packing your return item:1) Place merchandise in the original packaging if possible, and place the generated return shipping label on top of the original shipping label.2) Ensure all items are thoroughly dry, remove any sand or debris, and fold carefully to avoid unnecessary damage/wrinkles in shipment. If possible, include the original packaging.3) Drop it at the corresponding carrier as listed on the prepaid return label that you will print out.4) Make sure to note the tracking number for your return package in case there is a problem with transit or delivery.Once your return is delivered, we will process your return within 5-7 business days! If you are returning a prescription order, please note that a small restocking fee will be deducted from your refund. INTERNATIONAL THROUGH US SITEIf you are based outside the US and ordered from roka.com, you will need to ship your return to the address below. Please make sure to show your order number on the first line as shown. ROKA - Returns (Order #######)3700 Pinnacle Point Dr. Ste. 200Dallas, TX 75211PACKAGING INSTRUCTIONS 1) Place the merchandise in the original packaging. If you do not have the original packaging, similar packaging will do.2) Ensure all items are thoroughly dry, remove any sand or debris, and fold carefully to avoid unnecessary damage/wrinkles in shipment.3) Once you have dropped the return in the mail, please email <a data-fr-linked="true" href="mailto:support@roka.com">support@roka.com</a> with the tracking number for the package. This will help our warehouse identify the return once it reaches our warehouse and ensure the refund is processed as quickly as possible.Once we receive your return we will process your refund in 3-5 business days.PLEASE NOTE: ROKA does not take responsibility for Duties, Taxes, and fees charged for returns. EU RETURNSPlease return the products you would like to return using a trackable shipping method to the address below. Please make sure your order number is visible both inside and outside the package. ROKA (Order #ROKA-######)ROKA RETURNS DEPTRedwood Fulfilment B.V.Sikkel 173274 KKHeinenoordNETHERLANDS See below for some helpful tips on packing your return item:1) Place merchandise in original packaging with the completed return slip. If you&apos;re unable to ship in original packaging, that&apos;s okay.2) Ensure all items are thoroughly dry, remove any sand or debris, and fold carefully to avoid unnecessary damage/wrinkles in shipment.3) Once you have dropped the return in the mail, please reply to this email with the tracking number for the package. This will help our warehouse identify the return once it reaches our warehouse and ensure the refund is processed as quickly as possible.Once your return is delivered, we will process your return within 7-10 business days.PLEASE NOTE: ROKA does not take responsibility for Duties, Taxes, and fees charged for returns UK RETURNSPlease use the included prepaid return shipping label to return your package to us. If you mistakenly threw away this return label, please email <a data-fr-linked="true" href="mailto:support@roka.com">support@roka.com</a> for a new label.See below for some helpful tips on packing your return item:1) Place merchandise in the original packaging, and place the enclosed return shipping label on top of the original shipping label.2) Ensure all items are thoroughly dry, remove any sand or debris, and fold carefully to avoid unnecessary damage/wrinkles in shipment. If possible, include the original packaging.3) Make sure to note the tracking number for your return package in case there is a problem with transit or delivery.Once your return is delivered, we will process your return within 7-10 business days.

How Do I Return My Order?

What Is Your Warranty Policy?

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