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Warranty, Returns & Exchanges


What Is Your Warranty Policy?

4 articles
How Do I Return My Order?

4 articles


What Is Your Return Policy?

We accept returns or exchanges on most items within 30 days of receipt. Returns of prescription eyewear are allowed (for a refund or store credit) for a small restocking fee. We guarantee our lab work and will rework any prescription at our cost if t

Can I Still Use My Discount Code For A New Order After Doing A Return?

The discount code will no longer be valid for your account since it was already used one time. Please contact us here to have the discount applied a second time.

Can I Exchange Something I Purchased?

If you are in the US, please visit to initiate your exchange. We do not accept exchanges for international orders placed through our US site. For more help with exchanges or questions about our online portal, please contact our suppo

What is the return policy on Outlet products?

All outlet items are restricted to exchanges or returns for store credit ONLY. You will not be able to return an outlet item for a refund to your original payment method. This will be specified on the product page.

How Do I Return My Order?

US RETURNS. Please initiate your return through our returns portal here. Make sure to enter the full order number, ROKA-XXXXXX. Please select all components you are returning to ensure your refund is processed correctly. At the end of this process, y