What Is Your Warranty Policy?

What Is Your Return Policy?

What Is Your Exchange Policy?

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Eyeglasses

Readers

Sunglasses

Roka

Warranty, Returns & Exchanges

Does ROKA Have Retail Locations?

How Do I Apply For a Sponsorship With ROKA?

How Do I Make A Bulk Order With ROKA?

Health Plan Participants: Access The Machine Readable Files

When Will An Item Be Back In Stock?

About ROKA

Can I Add A ROKA Discount to a ROKA Multisport Order?

How Do I Redeem My Maverick Rewards?

Can I Add A Discount To My Order?

Do You Offer Discounts For Military, First Responders And Health Professionals?

How Can I Find My Teams Discount?

Can I Use A Discount On An Outlet Item?

I Forgot To Add My Promo Code

How Do I Purchase A Gift Card?

Discounts & Rewards

Eyewear Warranty

Outlet Sale Warranty

How Do I Return My US Order?

How Do I Return An International Order Through The US Site?

How Do I Return My UK Order?

How Do I Return My EU Order?

What Is The Return Policy On Outlet Products?

Can I Exchange Something That I Purchased?

What Style Is Best For My Face?

Can I Try On Frames Before Buying?

What Prescription Range Works For Your Lenses And Frames?

What Lens Materials And Lens Coatings Do You Offer?

If I Don't Have My Prescription On Hand, Can I Submit It Later? Within What Time Frame?

Can I Order Multiple Glasses With Different Prescriptions?

Can I Use Contact Lens Prescription For Ordering Glasses?

What Information Do I Need To Provide ROKA To Place My Prescription Order?

What Is Pupillary Distance (PD)?

Can A Progressive Prescription Be Used For Single Vision Glasses?

My Prescription Expired Can You Fulfill My Order Based Off My Old Prescription?

How Do I Upload My Prescription?

How Do I Make Fit Adjustments To My Glasses?

What Do The Numbers On The Inside Of The Frame Mean?

Does ROKA Offer Prescription Replacement Lenses?

What Are Progressives? What Are ROKA's Progressive Lens Options?

Where Can I Find Replacement Nose Pads?

Are Progressive Lenses Available For APEX Sunglasses?

How Do I Clean My Lenses?

Can I Get A Plano Lens With Just The Progressive Reader At The Bottom?

What's The Difference Between Single-Vision And Progressive Lenses?

What Are Polarized Lenses?

What Are The Measurements Of Your Frames?

Does ROKA Sell Frame Only?

ROKA Prescription Eyewear

What Is VLT?

What Is The Best Way To Care For My Lenses?

What are ROKA's widest frames?

Does ROKA Eyewear Have UV Protection?

Does ROKA Offer Replacement Lenses?

Which case do I need for my frames?

ROKA Non Prescription Eyewear

ROKA Multisport Announcement

ROKA Gear

What Are Your Shipping Options?

When Will I Receive My Order?

How do I track my order?

Can I Cancel Or Make Changes To My Order?

Can I Change My Shipping Address?

What Happens If My Package Is Lost?

What Happens If My Product Arrives Damaged?

I Cannot Access My Account

Is Prescription Eyewear Available Through The EU & UK Sites?

What is Route Package Protection?

Where Can I Find An Itemized Receipt?

What Payment Method Can I Use?

What Happens If I Receive The Wrong Item?

US Order Management & Shipping

Can I Make A Purchase If I'm Outside Of The US?

What Are ROKA's International Shipping Options?

Will I Have To Pay Taxes Or Duties?

Int'l Order Management & Shipping

What is the Outlet section?

How does the Outlet differ from a normal sale?

An item that I wanted in the Outlet is now out of stock. When will that item come back in stock?

Outlet Sales