When will my order ship?Updated 3 months ago

Fulfillment Times

Prescription Eyewear: Ships within 5-10 business days.

Prescription Wind Down Eyewear: Ships within 15 business days.

Non-Prescription Eyewear: Ships within 5 business days.

Note: the build time starts the day your prescription is approved by our optician team 

To learn more about our shipping options, see our shipping options page HERE (link to what are my shipping options article?)

Order Tracking

Once your order has been placed, you will receive a confirmation email with your order details. A tracking email will follow once it has been processed and fulfilled.

Tracking information may not be immediately available after your order has been processed and can take up to 24 hours for the number to become active. If you don't see any updates right away, please be patient and check back later.