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Roka

<h3 data-start="608" data-end="637" id="isPasted">Prescription Needed</h3><p data-start="638" data-end="814">We&#x2019;re waiting on some prescription details to move forward. This might include missing information, clarification on your PD (pupillary distance), or an expired prescription. Please check your email for specific instructions, or <a data-start="864" data-end="921" rel="noopener" target="_new">contact support</a> if you need help uploading or updating your info.</p><hr data-start="973" data-end="976"><h3 data-start="978" data-end="999" id="in-progress">In Progress</h3><p data-start="1000" data-end="1186">Your order is being built by our team. Most orders ship within our standard build times: <a data-start="1096" data-end="1186" rel="noopener noreferrer" target="_blank" href="https://support.roka.com/en-US/when-will-my-order-ship-330702"><em><span style="color: rgb(41, 105, 176);">View standard build times</span></em></a></p><hr data-start="1188" data-end="1191"><h3 data-start="1193" data-end="1209" id="shipped">Shipped</h3><p data-start="1210" data-end="1318">Your order is on its way! You should have received a <strong data-start="1265" data-end="1296">shipping confirmation email</strong> with a tracking link. Delivery times vary based on your location and shipping method.&#xA0;<a href="https://support.roka.com/en-US/what-are-your-shipping-options-330677" target="_blank" rel="noopener noreferrer"><em><span style="color: rgb(41, 105, 176);">View standard shipping times</span></em></a></p><hr><h3 data-start="1493" data-end="1512" id="delivered">Delivered</h3><p data-start="1513" data-end="1564">Your order has been delivered! We hope you love it.</p>

We’re waiting on some prescription details to move forward. This might include missing information, clarification on your PD (pupillary distance), or an expired prescription. Please check your email for specific instructions, or contact support if yo

What does my order status mean?

Order Management & Shipping

What makes ROKA eyewear unique?

Does ROKA have retail locations?

How do I apply for sponsorship with ROKA?

How do I make a bulk order with ROKA?

About ROKA

Can I try on frames before buying?

What are ROKA's widest frames? Smallest?

What lens coatings do you offer?

How do I make fit adjustments to my glasses?

What do the numbers on the inside of the frame mean?

What is the best way to care for my lenses?

What are the measurements of your frames?

What are polarized lenses?

What is VLT?

Does ROKA offer replacement lenses and nose pads?

Does ROKA eyewear have UV protection?

Which case do I need for my frames?

When will an item be back in stock?

ROKA Eyewear

What prescription range works for your lenses and frames?

What lens materials do you offer?

What is pupillary distance (PD)?

What is the difference between single-vision and progressive lenses?

What are progressives? What are ROKA's progressive lens options?

Are progressive lenses available for APEX sunglasses?

Can a progressive prescription be used for single-vision glasses?

What information do I need to place my prescription order?

How do I upload my prescription?

Can I submit my prescription after I place my order?

Can I order multiple glasses with different prescriptions?

Can I get a plano lens with just the progressive reader at the bottom?

Can I use insurance to purchase glasses?

Where can I find my itemized receipt?

Health Plan Participants: Access The Machine Readable Files

Prescription FAQs

ROKA Returns Guide

ROKA Warranty Guide

What is the Maverick Collective Reward System?

How do I redeem my Maverick Rewards?

Can I add a ROKA discount to a ROKA Multisport order?

Can I add a discount to my order?

Does ROKA offer a discount for military, first responders, or healthcare professionals?

What does my order status mean?Updated 6 days ago

Prescription Needed

In Progress

Shipped

Delivered