ROKA ships to all 50 U.S. states, Washington D.C., U.S. Territories, and Minor Outlying Islands and offers free ground shipping to the 48 contiguous United States on orders of $150 and more. We also ship to P.O. Boxes and APO/FPO addresses. Ground sh
ROKA orders are subject to two different fulfillment periods; prescription eyewear requires up to 10 business days to assemble and ship. All other non-prescription eyewear require up to 3 business days to ship. Tracking is provided for all orders and
Once your order has been placed, you will receive a confirmation email with your order details. A tracking email will follow once it has been processed and fulfilled. Tracking information may not be immediately available after your order has been pro
While there may be a small window for us to accommodate, we are generally unable to cancel or change orders once they are placed. Please reach out through chat or our contact form and we're more than happy to support. Otherwise, once you receive your
We guarantee delivery only to the address provided at the time your order is placed. We are unable to modify/cancel orders after they have been placed
If your package is lost or you are having trouble locating your package after it has been marked delivered, please use the report issue card in our help center to reach us. If you'd prefer to reach out directly by email please provide your order numb
Please reach out through our help center with your order number, your shipping address, a photograph and brief description of the issue. We'll take the reins from there and be in touch as quickly as possible!.
If you have previously created an account with us, please try the forgot password option. If you've made a purchase with ROKA and are attempting to setup an account after the fact with the same email the purchase was made, you will also need to try t
We do not offer prescription eyewear through our EU or UK sites but can ship prescription orders internationally through our US site. To access the US site, click the flag icon in the top-right corner and select the US, or visit roka.com.
Route offers package protection for your ROKA order and willfully protect your package in the event that it is lost, damaged, or stolen. Route Package Protection is automatically added to your ROKA order, but you can opt out of this service at checko
Looking for an itemized receipt to submit for insurance, HSA or FSA purposes? Head to your ROKA account, click on the order in question, and you'll find a 'download itemized receipt' option.
To make purchases at https://roka.com, you can use any of these methods of payment:. In addition to major credit and debit cards, certain payment options are available in specific countries or on specific platforms (like the iOS app or Android app).
Please reach out through our help center with your order number, your shipping address, a photograph and brief description of the issue. We'll take the reins from there and be in touch as quickly as possible!