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US Order Management & Shipping

What Are The US Shipping Options?

ROKA ships to all 50 U.S. states, Washington D.C., U.S. Territories, and Minor Outlying Islands. We also ship to P.O. Boxes and APO/FPO addresses. We offer free standard shipping to the 48 continental United States on orders $150 and above. We also p

When Will I Receive My Order?

Orders for inline glasses or gear such as wetsuits and goggles are generally fulfilled within a couple of business days of placing the order. Custom eyewear takes up to 3 days for assembly, and prescription eyewear takes up to 10 business days for as

Can I Cancel My Order?

We are unable to cancel or change orders once they are placed. Our fulfillment center is incredibly fast and begins working on orders almost immediately. Once you receive your order, you can initiate a return or exchange through our returns portal he

Can I Change The Shipping Address If The Order Has Not Been Shipped?

We guarantee delivery only to the address provided at the time your order is placed. We are unable to modify/cancel orders after they have been placed

What Happens If My Package Is Lost?

If your package is lost or you are having trouble locating your package after it has been marked delivered, please chat with us live or contact us here and we'll be happy to assist you!

What Happens If My Product Arrives Damaged Or I Receive The Wrong Item?

If your product arrived damaged or the wrong item was received, please contact us here and include your ROKA order number and we will be happy to assist.

I Cannot Access My Account

If you’re having trouble accessing your account, please contact us via live chat or by contacting us here so we can email you an account activation link or help recover your password.

Can I Add A Discount To My Order?

Discount codes can be applied to full-price items and cannot be combined with other discounts or applied to sale items. Stay up to date on our latest promotions by signing up for our newsletter, here. Scroll to the bottom and enter your information u

Do You Offer Discounts For Military, First Responders And Health Professionals?

Yes! You can verify your status through at checkout. This discount cannot be combined with any other promotions or used on items in the outlet store.

How Can I Find My Teams Discount?

Please reach out to your team manager or coach for your team's handle and passcode. Once you have access to this information, please log in to your ROKA account and click “Activate ROKA Team Account.” When you’ve activated your team membership, your

Is Prescription Eyewear Available Through The EU/UK Sites?

We do not offer prescription eyewear through our EU/UK sites but can ship prescription orders internationally through our US site. To access the US site, click the flag icon in the top-right corner and select the US, or visit

What is Route Package Protection?

Route offers package protection for your ROKA order and willfully protect your package in the event that it is lost, damaged, or stolen. Route Package Protection is automatically added to your ROKA order, but you can opt out of this service at checko