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US Order Management & Shipping

What Are Your Shipping Options?

ROKA ships to all 50 U.S. states, Washington D.C., U.S. Territories, and Minor Outlying Islands and offers free ground shipping to the 48 contiguous United States on orders of $150 and more. We also ship to P.O. Boxes and APO/FPO addresses. Ground sh

When Will I Receive My Order?

ROKA orders are subject to two different fulfillment periods; prescription eyewear requires up to 10 business days and all other eyewear and gear require up to 3 business days. Tracking is provided for all orders and is sent to the email address used

How do I track my order?

Once your order has been placed, you will receive a confirmation email with your order details. A tracking email will follow once it has been processed and fulfilled. Tracking information may not be immediately available after your order has been pro

Can I Cancel Or Make Changes To My Order?

While there may be a small window for us to accommodate, we are generally unable to cancel or change orders once they are placed. Please reach out through chat or our contact form and we're more than happy to support. Otherwise, once you receive your

Can I Change My Shipping Address?

We guarantee delivery only to the address provided at the time your order is placed. We are unable to modify/cancel orders after they have been placed

What Happens If My Package Is Lost?

If your package is lost or you are having trouble locating your package after it has been marked delivered, please use the report issue card in our help center to reach us. If you'd prefer to reach out directly by email please provide your order numb

What Happens If My Product Arrives Damaged Or I Receive The Wrong Item?

If your product arrived damaged or the wrong item was received, please use the report issue card in our help center to reach us. If you'd prefer to reach out directly by email please provide your order number, your shipping address, a photograph and

I Cannot Access My Account

If you have previously created an account with us, please try the forgot password option. If you've made a purchase with ROKA and are attempting to setup an account after the fact with the same email the purchase was made, you will also need to try t

Is Prescription Eyewear Available Through The EU/UK Sites?

We do not offer prescription eyewear through our EU/UK sites but can ship prescription orders internationally through our US site. To access the US site, click the flag icon in the top-right corner and select the US, or visit roka.com.

What is Route Package Protection?

Route offers package protection for your ROKA order and willfully protect your package in the event that it is lost, damaged, or stolen. Route Package Protection is automatically added to your ROKA order, but you can opt out of this service at checko

Where Can I Find An Itemized Receipt?

Looking for an itemized receipt to submit for insurance, HSA or FSA purposes? Head to your ROKA account, click on the order in question, and you'll find a 'download itemized receipt' option.